Service Standards

IDA Appraisal Service Standards

Quick Contact and Inspections for Heavy Equipment & Truck Appraisal Services

  • 24 hour contact, 72 hour inspection.
  • Telephone contact made with client upon completion of initial inspection.
  • The specification form will be completed at the job site and and uploaded with photos to our online site for your perusal.
  • Status Report intervals of 7 days unless otherwise specified by client.
  • Closing report when all necessary activity has been completed.
  • IDA saves you time by sending the closing report, inspection forms, estimate and digital images in a single communication.

Service Standards & Reports

Assignments

IDA offers a variety of assignment and service options including field service, mobile self-service, desk reviews, damage verification and other innovative inspection solutions that deliver the right combination of services, expertise and technology for the most reliable, cost-saving appraisals available.

On-site Inspections

Our appraisal inspectors capture detailed photos and video(s), collect measurements, provide a written description of equipment, machinery or industrial units, and provide a scope of the damage.

Physical Damage Appraisals

Initial contact and general review of a case including an initial assessment: Case preparation, review of records, assessment, evaluation, analysis, online investigations, reports, and consultation.

Salvage

Salvage buyers are given unit photos, condition & specs for accurate bids. Our salvage reports include detailed information when comps are used, including detail of any applicable adjustments.

Completed Assignments

Appraisers utilize AdjustRite, e-communication & electronic claims folders and processes for instant transmission of completed reports and images to the client’s desktop.

Billing & Fees

For information about IDA’s billing procedures and fee schedule, please contact us.

Technology-Enabled Appraisal Processes

Our field appraisers are equipped with cutting edge technology, creating a smooth and efficient appraisal process. Our appraisal technology enables us to:

  • Send assignments directly to the appraiser in the field.
  • Use our clients electronic inspection forms in the field.
  • Upload from inspection site all records to our online site.

With a nationwide service area, IDA's high service standards give clients confidence in our quick turn-around on damage estimates, appraisals and other appraisal services.